Terms and Conditions
General Terms and Conditions for Events and Accommodation of Hotel Olymp GmbH & Co. KG
1.1 These terms and conditions apply to the rental of event rooms and hotel rooms for accommodation, as well as all other services and deliveries provided to the guest by Hotel Olymp GmbH & Co. KG.
1.2 The sub-letting or re-letting of the provided hotel rooms, as well as their use for purposes other than accommodation, must be agreed upon in writing with the hotel.
1.3 The customer’s general terms and conditions shall only apply if this has been expressly agreed upon in writing beforehand.
2. CONCLUSION OF CONTRACT, – PARTIES
2.1 The contracting parties are Hotel Olymp GmbH & Co. KG (hereinafter referred to as the Hotel) and the customer (hereinafter referred to as the Organizer/Guest).
2.2. The contract is concluded when the customer has made an appropriate advance payment or security deposit, for example in the form of a credit card guarantee, for their inquiry and the Hotel confirms this. Until this is provided, the Hotel’s offer remains non-binding. In the case of a booking via the Hotel’s own website, the contract is concluded by the guest clicking the “Book Now” button.
2.3 All our offers, especially those in promotional materials or on the internet, are non-binding. They are legally considered an invitation to make an offer.
3. SERVICES, PRICES, PAYMENT
3.1 The Hotel undertakes to hold the hotel rooms and event rooms booked by the customer and to provide the agreed services.
3.2 The guest undertakes to pay the agreed or applicable prices of the Hotel for the room and event room rental, as well as for any additional services utilized, at the agreed time.
3.3 Prices may be adjusted by the Hotel if the guest subsequently requests changes to the number of rooms booked, the service, or the duration of stay, and the Hotel agrees to these changes.
3.4 The agreed prices include the taxes applicable at the time of contract conclusion. In the event of a VAT adjustment, prices will increase or decrease proportionally. For contracts with consumers, this only applies if the period between contract conclusion and contract fulfillment exceeds four months.
3.5 Hotel invoices without a due date are payable within ten days of invoicing without deduction. The Hotel may at any time demand immediate payment of outstanding claims from the customer. In case of default in payment, the Hotel is entitled to demand a lump sum (late payment charges, processing fee).
3.6 The customer is obliged to make an appropriate advance payment or security deposit, for example in the form of a credit card guarantee, at the beginning or during the stay, unless such payment has already been made.
4. CUSTOMER CANCELLATION / NON-UTILIZATION OF HOTEL SERVICES (NO- SHOW)
4.1 Cancellation of the concluded contract or rebooking of event rooms or hotel rooms by the customer is only possible if a right of cancellation has been expressly agreed upon in the contract or if the Hotel expressly agrees to the termination of the contract. This requires written form.
4.2 If a date has been agreed between the Hotel and the guest by which free cancellation is possible, the guest may cancel the contract up to the agreed date without incurring payment or compensation claims from the Hotel.
If a right of cancellation has not been agreed upon or has already expired, there is no statutory right of cancellation or termination. If the Hotel does not agree to a contract termination, the Hotel retains the right to the agreed remuneration despite non-utilization of the service. The Hotel must credit saved expenses. If the rooms are not rented out otherwise, the guest is obliged to pay 90% of the contractually agreed price for overnight stays with breakfast and for package arrangements with external services.
4.3 The following cancellation policies apply to event rooms, event packages, and other agreed services in connection with an event:
Free cancellation of the entire event up to 42 days before the event
41 – 21 days before the event 70% of the total price is to be paid
20 – 0 days before the event 100% of the total price is to be paid
4.5 The following cancellation conditions apply to room bookings, also in connection with an event
For a contractually booked number of 1-5 rooms, cancellation is possible free of charge up to 1 day before arrival, 6:00 PM local time.
For a contractually booked number of 6-20 rooms, the following cancellation conditions apply:
Free cancellation of all booked rooms up to 42 days before arrival
Free cancellation of 02 rooms 42 – 07 days before arrival
For a contractually booked number of 21 rooms or more, the following cancellation conditions apply:
Free cancellation of all booked rooms up to 42 days before arrival
Free cancellation of 06 rooms 42 – 21 days before arrival
Free cancellation of 02 rooms 20 – 07 days before arrival
The date of receipt of the cancellation notice shall apply in each case.
If no individual booking contracts with differing cancellation conditions have been recorded in writing, the cancellation conditions stated under point 4 shall apply.
5. HOTEL CANCELLATION
5.1 If the customer can cancel the contract free of charge within a certain period, the Hotel is also entitled to withdraw from the contract within the same period if inquiries from other customers for the contractually booked event rooms or hotel rooms are pending and the customer, upon inquiry by the Hotel with a reasonable deadline, does not waive their right to withdraw. This applies accordingly to the granting of an option if other inquiries are pending and the customer, upon inquiry by the Hotel with a reasonable deadline, does not make a firm booking.
5.2 If an agreed or requested advance payment or security deposit is not made even after a reasonable grace period set by the Hotel has expired, the Hotel is also entitled to withdraw from the contract.
5.3 Furthermore, the Hotel is entitled to withdraw from the contract for objectively justified reasons. This applies in particular if force majeure or other circumstances for which the Hotel is not responsible make the fulfillment of the contract impossible. Also, in the event that rooms are booked culpably under misleading or false information or by concealing essential facts, so that the Hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the safety or the reputation of the Hotel in the public, without this being attributable to the Hotel’s sphere of control or organization, or if the purpose or occasion of the stay is unlawful, the Hotel has an extraordinary right of termination.
5.4 The Hotel’s justified withdrawal does not entitle the guest to compensation.
6. ROOM PROVISION, – HANDOVER AND – RETURN
6.1 The customer does not acquire a right to the provision of specific rooms unless this has been expressly agreed upon.
6.2 Booked rooms are available to the guest from 3:00 PM on the agreed day of arrival. The customer has no right to earlier provision.
6.3 On the agreed day of departure, rooms must be vacated by the guest no later than 11:00 AM. A late check-out until 2:00 PM can be arranged with the Hotel’s agreement and approval for an additional charge. Thereafter, the Hotel may charge 100% of the full lodging price for the room’s use beyond the contract due to late vacating.
6.4 If the degree of soiling of a vacated room exceeds what is generally considered normal, the Hotel is entitled to charge the guest a corresponding cleaning fee as an extra cost. If smoking occurs in the room despite the smoking ban, a cleaning fee or loss of revenue amounting to €250.00 will be charged.
7. EVENT
7.1 An adjustment of the originally booked number of participants by a maximum of 20% is possible up to 14 days before the start of the event. After this period, the booked number of participants is binding and will be used as the basis for calculation. Deviations can be regulated by an individual contract.
7.2 Should changes in the event schedule arise on site, such as a redesign of the event room or menu changes, the Hotel will do everything feasible at the time of disclosure to implement the expressed wishes. Additional expenses will be charged for these changes.
7.3 The use of the organizer’s own electrical equipment utilizing the Hotel’s power grid requires the Hotel’s written consent. Disruptions or damage to the Hotel’s technical equipment caused by the use of such equipment shall be borne by the organizer, insofar as the Hotel is not responsible for them. The Hotel may record and charge the electricity costs incurred by the use of such equipment as a lump sum.
7.4 The customer may only bring food and beverages to events with the Hotel’s written consent.
7.5 Items brought in by the customer and their use must comply with fire protection requirements and official regulations. The placement and attachment of items must be coordinated with the Hotel in advance.
8. LIABILITY
8.1 The Hotel is liable for damages for which it is responsible resulting from injury to life, body, or health. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the Hotel or on an intentional or negligent breach of typical contractual duties by the Hotel. A breach of duty by the Hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded unless otherwise regulated. Should disruptions or defects in the Hotel’s services occur, the Hotel will endeavor to remedy them upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and minimize any possible damage.
8.2 In the event that the client is not simultaneously the contracting party, the client is jointly and severally liable to the Hotel.
8.3 The customer is liable for all damages to buildings and inventory caused by their guests, visitors, employees, or other third parties from their area or by themselves.
8.4 The Hotel is liable to the customer for items brought in according to statutory provisions. The Hotel recommends using the hotel or room safe.
8.5 The Hotel is not liable for damages to vehicles parked by the customer in the hotel garages or hotel parking lots.
9. FINAL PROVISIONS
9.1 Amendments and additions to the contract, the acceptance of the application, or these General Terms and Conditions shall be made in text form. Unilateral amendments or additions by the guest are invalid.
9.2 The place of performance and payment is the registered office of the Hotel.
9.3 Insofar as the organizer is a fully qualified merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the registered office of the Hotel shall be the exclusive place of jurisdiction for all disputes arising from the contractual relationship.
9.4 For these terms and conditions and the entire legal relationship between the Hotel and the contracting party, the law of the Federal Republic of Germany shall apply exclusively, excluding international conflict of laws.
9.5 Should one or more provisions in these terms and conditions or a provision within the framework of other agreements be or become invalid, the validity of all other provisions or agreements shall not be affected thereby.
9.6 The complete data protection regulations can be found at https://www.olympmunich.com/datenschutz/